Return & Refund Policy

Thank you for shopping with Icpiago. We take immense pride in crafting exquisite, high-quality dresses for your special moments.

If you are not entirely satisfied with your purchase, we are here to help. Please review our comprehensive Return and Refund Policy below, structured in full compliance with international consumer protection standards.

1. The 30-Business-Day Return Window
You have 30 business days from the exact date you receive your package to request a return. Once this 30-business-day window has expired, we unfortunately cannot accept returns, issue refunds, or offer exchanges.

To qualify for a return, your item must meet the following strict inspection criteria:

Pristine Condition: Unworn, unwashed, and completely unaltered.

Flawless Status: Free of any stains, makeup marks, pet hair, or odors (including perfume, cigarette smoke, or deodorant).

Original Packaging: All original tags must be firmly attached, and the dress must be returned in its original product packaging.

Proof of Purchase: Accompanied by our official receipt, invoice, or order confirmation email.

2. Non-Returnable & Final Sale Items (Important)
To maintain our sustainable production and custom craftsmanship, the following items are strictly Final Sale and cannot be returned, exchanged, or refunded under any circumstances:

Custom-Sized Dresses: Any dress altered, tailored, or custom-made to your specific body measurements.

Custom-Colored Dresses: Any dress dyed, shaded, or produced in a non-standard color at your explicit request.

Custom-Style Dresses: Any garment modified or redesigned from our standard patterns based on your personalized design requests.

Promotional Items: Any item explicitly marked as "Final Sale" at the time of purchase.

3. Return Shipping Fees & Restocking Fees

Return Shipping Fee: For returns initiated due to customer preference (such as buyer’s remorse, incorrect sizing chosen despite standard charts, or change of mind), the customer is fully responsible for all return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Restocking Fee: There are no restocking fees ($0) charged for any eligible standard returns.

Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us at [service@lcpiago.com] within 48 hours of delivery with clear photographic evidence. In such cases, lcpiago will cover all return shipping costs.

4. How to Initiate a Return
Please do not mail your purchase back to the manufacturer or the address listed on the shipping label without prior authorization. Unidentified returns will not be processed.

Submit a Request: Email our customer support team at [service@lcpiago.com] with your Order Number and the reason for your return.

Receive Authorization: If approved, our team will provide you with the designated Return Merchandise Authorization (RMA) and the exact return warehouse address.

Ship the Item: Pack the item securely and ship it back to our authorized location within 7 business days of receiving the RMA.

5. Refunds Processing
Once your return is received at our fulfillment center, our quality assurance team will inspect the item within 3–5 business days.

Approval: If the item passes inspection, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (Credit Card, Digital Wallet, etc.) within 5–7 business days.

Rejection: If the item fails inspection (e.g., shows signs of wear, stains, or missing tags), the return will be rejected, no refund will be issued, and the item can be shipped back to you at your own expense.

If you have any questions regarding our return process or wish to initiate a return, please reach out to our dedicated customer support team:

Email: service@lcpiago.com

Return Address Note: To ensure your return is processed efficiently, please do not mail items to any address on our website or the shipping label. Contact our customer support first to obtain the official Return Merchandise Authorization (RMA) and the designated return warehouse address.

Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (ET)

6. Contact Information
For any questions about this Refund Policy or to start a return:

📧 Email: [service@lcpiago.com]

📍 Business Address: [Room C20, Block C, 3/F, East Sun Industrial Centre, 16 Shing Yip Street, Kwun Tong, Hong Kong]

📞Phone: [+852 5123 4567]

⏰Business Hours: [Monday – Friday, 9:00 AM – 5:00 PM ET]