Shipping Policy

1. Processing Time (Handling Time)

Standard Dresses: All standard-sized orders are processed and prepared for shipment within 3–5 business days from the date your order is placed (excluding weekends and public holidays).

Custom-Tailored Dresses: Since custom dresses (custom size, color, or style) are individually crafted to your unique specifications, they require a dedicated tailoring period of 7–10 business days before shipment.

Orders placed on weekends or holidays will begin processing on the next business day. You will receive a confirmation email with tracking information once your order has been processed and is ready for shipment.

Please note: Processing time is separate from transit time. See Section 3 for total delivery time calculations.

2. Shipping Methods & Transit Time
We ship all orders via reliable air freight to ensure efficient delivery. Once your order has been dispatched from our facility, the estimated transit time is 3–5 business days (excluding weekends, public holidays, and unavoidable customs clearance delays).

Delivery times are estimates and not guaranteed, especially during peak holiday or prom seasons, or due to unforeseen carrier or weather delays.

3. Total Delivery Time (Processing + Transit)
To ensure complete transparency, your total estimated delivery time varies based on the product type selected:

For Standard Dresses: 3–5 business days (Handling) + 3–5 business days (Transit) = 6–10 business days total delivery.

For Custom-Tailored Dresses: 7–10 business days (Tailoring) + 3–5 business days (Transit) = 10–15 business days total delivery.

Example: If you place an order for a standard dress on a Monday, you can expect to receive it approximately 6–10 business days later (not including weekends or public holidays).

4. Shipping Cost & Taxes
We offer a flat shipping rate for all orders to ensure consistent and reliable delivery:

Standard Air Freight: $30 USD for all orders.

Shipping costs are calculated at checkout. Original shipping charges are non-refundable unless the return is due to a product defect or an error on our part. Please note that prices displayed on our website do not include local import taxes or customs duties, which are the responsibility of the recipient if applied by local customs authorities.

5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package online. Please allow 24–48 hours for the logistics carrier to update the tracking information on their platform.

6. Incorrect or Undeliverable Address
Please ensure your shipping address is fully accurate at checkout. We cannot be held responsible for delivery delays or non-delivery resulting from incorrect, incomplete, or invalid addresses provided by the customer.

If a package is returned to our logistics partners due to an address error or refused delivery, we will contact you to arrange reshipment. Please note that additional reshipment fees may apply.

7. Lost or Damaged in Transit

Damaged Items: If your dress arrives damaged, please contact our support team within 48 hours of delivery with clear photos of the damaged item and its original packaging. We will promptly arrange a replacement or refund.

Lost Packages: If your tracking status shows "Delivered" but you have not received your package, please check with neighbors, household members, or your local postal carrier first. If the package remains missing, contact us within 7 days of the stated delivery date, and we will assist you in opening a formal carrier claim.

8. Contact Us
For any questions about shipping or to check your order status:

Email: [service@lcpiago.com]

Business Address: [Room C20, Block C, 3/F, East Sun Industrial Centre, 16 Shing Yip Street, Kwun Tong, Hong Kong]

Phone: [+852 5123 4567]

Business Hours: [Monday – Friday, 9:00 AM – 5:00 PM ET]